Unified Communications: Anything But One-Size-Fits-All


Many businesses consider network security to be the most important of all the various IT managed services. And with 57% of small businesses experiencing internal cyber breaches over the last few years, 59% of employees stealing or exposing company data when quitting or being fired, and 75 to 80% of all cyber attacks coming from within a company, it’s no surprise why.

An oft-overlooked managed service from which every company can benefit, no matter how big or small? Unified communications technologies and services. This service fully integrates your business’ communications technologies, from instant messaging to video conferencing to regular phone calls.

So if you’re interested in these services for your company, the most important thing you need to know about unified communications is that these advanced computer services are anything but one-size-fits-all solutions. Each business will require unique things from its communications setup; as a result, it’s essential that you know how to choose the best solution for your enterprise’s needs.

While selecting your business’ unified communications solution, be sure to ask these four questions:

Which types of communication will be used most?
Think of unified communications as a buffet dinner, where you can pick and choose what you want to eat and get more of what you want the most. When creating your company’s communications solution, keep in mind that you might or might not need more video conferencing components; be sure to adjust your budget accordingly.

Do I need cloud or on-site services?
A great deal of IT managed services today are based in the cloud, for a number of reasons. These cloud-based unified-communications-as-a-service take most of the control out of your hands, allowing you to leave most of the work to your IT managed services provider. Having your unified communications on-site allows you a greater degree of control, conversely.

How long will my business be using these services?
Longevity is another important element to consider. While no unified communications service is forever, you will likely want to be using these services for a few years at the least. Make sure you tailor your solution so it will be able to adapt to various changes over the years.

What kinds of support will be offered?
If you encounter a problem that requires tech support, you want to be certain that your IT managed services provider will provide round-the-clock customer support or offer training for your employees.

Do you agree with this list? Have any questions about other services that IT managed services providers offer? Let us know what’s on your mind in the comments below.