Three Signs Your IT Managed Services Provider Could Be Failing You


Managed services are quickly becoming one of the most preferable ways for businesses big and small to outsource their IT needs with a cost-effective solution.

Not only are managed services more affordable than staffing a full IT department, managed services providers can also ensure your enterprise’s computer networks follow compliance mandates like HIPAA and PCI that require you to protect sensitive information. They also keep your company’s technology performing at its optimal level, allowing you to focus on bettering your business.

But is your managed services provider doing all it should be doing to ensure your enterprise’s success? Or should you start looking at different IT managed services providers? Find out with this list of the three signs that you should consider hiring different IT managed services providers:

Your managed services provider doesn’t back up your data
Your managed services provider should regularly back up all of your company’s important files, especially if they are stored in the cloud. This includes critical OS files, data and emails. If a server outage occurs and your data isn’t backed up, you could end up losing it all — protect your data by choosing a managed services provider that backs it up regularly.

Your managed services provider doesn’t perform system updates as needed
The best IT managed services providers know that computer system updates are integral to overall system performance. In addition to keeping up with these patches and updates, your managed services provider should consult with you to schedule maintenance periods at an optimal time that will avoid periods of downtime.

Your managed services provider doesn’t prioritize security
At companies and businesses everywhere, network security has become one of the top priorities. In 2012, a shocking 87% of small businesses suffered a data breach in their networks — and even the federal government has seen an obscene 680% increase in the number of cyber attacks it experienced over the last six years. Because of this, you can’t afford to hire IT managed services providers that don’t make your network security one of its biggest focuses. Your managed services provider should offer services like firewalls, content filtering and spam filtering.

Have any other questions about the various types of managed IT support services, such as unified communications and telephony installation? Let us know in the comments below.