Managed Services
It’s what every business needs: a solution to all their office IT issues
Outsourcing your technology to ITS guarantees cost savings and enhanced productivity.
ITS’ Managed Services package provides a full-time, outsourced IT department without the cost of hiring your own in-house. Our certified technicians will proactively monitor your infrastructure, keeping everything in working order so you can concentrate on serving your clients.
We’ll take care of all your technology needs, including daily data backup and system monitoring, disaster recovery planning, security assessments, and so much more for a fixed monthly fee.
What you get with ITS’ Managed Services:
- Flat fees – Get comprehensive IT services and support at a fixed monthly price
- Fast response times – We respond to support requests within an hour and usually resolve them within 24 hours
- Fantastic support – Our help desk team is readily available to resolve all your IT issues
- People you trust – You will love our friendly staff whose sole job is to set you up for success
| Services | Managed CyberDefense | Managed Services | Managed Services+ |
|---|---|---|---|
| Hourly On-site Rate | Standard Rate | 8% Off Standard Rate | 25% Off Standard Rate |
| Remote Rate | Standard Rate | 8% Off Standard Rate | 25% Off Standard Rate |
| 24/7 Monitored Antivirus |  |
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| Managed DNS | |
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| 24/7 Remote Monitoring | – | |
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| Operating System Patch Management | – | |
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| Hardware and Failure Monitoring | – | |
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| Desktop Optimization | – | |
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| Customer Portal Access | – | |
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| Network and Site Survey Documentation | – | |
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| Discounted Hourly Labor Rate | – | |
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| Priority Service | – | |
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| No Trip Charge | – | |
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| Remote Accessibility | – | |
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| Quarterly On-site Maintenance & Audit | – | – | |
| Complete Updates | – | – | |
| Backup Validation | – | – | |
| Hardware Inspection | – | – | |
| Cabling Inspection | – | – | |
| Third Party Patching | – | – | |
| Validate Defrag + Remove Temp Files | – | – | |
| Validate Battery Backup Devices | – | – | |
| Visual Inspection of Telco Room | – | – | |
| Device Cleaning | – | – | |
| Hardware & Firmware Upgrades | – | – | |
| Hardware Life Cycle Management | – | – | |
Cloud Server & Support
Enhance security, efficiency, and productivity by plugging your IT infrastructure into the cloud
IT Vendor Management
Leverage our expertise and strategic relationships to address your IT challenges
