Managed Services

It’s what every business needs: a solution to all their office IT issues

Outsourcing your technology to ITS guarantees cost savings and enhanced productivity.

ITS’ Managed Services package provides a full-time, outsourced IT department without the cost of hiring your own in-house. Our certified technicians will proactively monitor your infrastructure, keeping everything in working order so you can concentrate on serving your clients.

We’ll take care of all your technology needs, including daily data backup and system monitoring, disaster recovery planning, security assessments, and so much more for a fixed monthly fee.

What you get with ITS’ Managed Services:

Flat fees – Get comprehensive IT services and support at a fixed monthly price
Fast response times – We respond to support requests within an hour and usually resolve them within 24 hours
Fantastic support – Our help desk team is readily available to resolve all your IT issues
People you trust – You will love our friendly staff whose sole job is to set you up for success

Services	Essential Managed Services	Essential Managed Services+
Hourly On-site Rate	8% Discount + No Trip Charge	20% Discount + No Trip Charge
Remote On-Site Rate	8% Discount	20% Discount
24/7 Monitored Antivirus
Managed DNS
24/7 Remote Monitoring
Operating System Patch Management
Hardware and Failure Monitoring
Desktop Optimization
Customer Portal Access
Network and Site Survey Documentation
Discounted Hourly Labor Rate
Priority Service
No Trip Charge
Remote Accessibility
Quarterly On-site Maintenance & Audit	–
Complete Updates	–
Backup Validation	–
Hardware Inspection	–
Cabling Inspection	–
Third Party Patching	–
Validate Defrag + Remove Temp Files	–
Validate Battery Backup Devices	–
Visual Inspection of Telco Room	–
Device Cleaning	–
Hardware & Firmware Upgrades	–
Hardware Life Cycle Management	–