Ladson

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Computer Support in Ladson

If you are a business owner, trying to handle your company’s IT issues on your own is like trying to find your way home on a boat without navigation tools. Sure, some folks on board might be able to figure out which way is north, but without a map, guidance, and a comprehensive plan, you will be floating along until something catastrophic happens. That is where ITS comes in – we work as a life raft for businesses trying to navigate the waters of IT without any experience or tools at their disposal. We do this by working as a team to provide our clients with a wide range of customized IT computer services in Ladson, SC from hardware and software management to network maintenance and VOIP solutions. At ITS, our commitment is to you and your business. We like to think of our client relationships as partnerships. You can rest easy knowing that you are partnering with a privately owned company that has been in business since 2003. We employ a well-versed team of highly-trained professionals holding many of the top certifications in the IT industry. While we hold many national certifications, we are proud to say that we are locals. Unlike some companies, you will have one point of contact at ITS. We work onsite at your business, giving you the chance to meet us face-to-face, while we provide you with a full range of computer support in Ladson, SC. And when we say “full range of computer support,” we mean it! Here is a quick glance at how ITS can help with all of your IT support needs:

CompleteCloud Computer Services in Ladson, SC

Suppose saving money and boosting productivity is what your business needs. In that case, ITS’ fully managed computer support in Ladson, SC provides your business with a full-time, outsourced IT department at a fixed price, so you don’t have to build an in-house solution. We’re talking support for ALL internet, backup, Cloud networking, security, hardware, and software. ITS here to support your business 24 hours a day, 7 days a week. Our technicians keep every aspect of your infrastructure in working order, so you can focus on running your day-to-day operations while we wipe away your IT capital expenses. With ITS’ CompleteCloud, your IT department scales based on your businesses’ growth.

IT Project Management

Peace of mind is paramount if you are a business owner who needs to build or relocate your IT setup. Fortunately, ITS’ Build and Design team can move your existing IT infrastructure or relocate new IT infrastructure deployments, so that you can concentrate on serving your customers. We’ll handle all the heavy lifting! ITS helps with every aspect of your large-scale IT project, from the design and implementation of IT hardware to assistance with project budgeting. Here is a quick summary of our New Construction and Relocation computer services in Ladson, SC:
  • Onsite meetings
  • Single point of contact for all technology needs
  • Liaison between owners and vendors
  • Regular conference calls

Compliance, Security, and Audits

Companies that don’t plan for or that underfund their compliance assessments will often suffer as a result. If your company is facing severe delays, incorrect scope of cardholder data environment, or even non-compliance relating to HIPAA, HITECH, or PCI DSS, ITS can help. Our Gap Analysis and readiness audits have helped many companies achieve compliance quickly. We help you meet compliance by:
  • Uncovering all of your compliance needs
  • Providing you with a timeframe for compliance
  • Providing procedure templates and policy templates.
  • Customizing your templates.
  • Drafting your scope of assessed CDE correctly
Accurately interpreting compliance legislation is challenging, but it doesn’t have to be with ITS by your side.

Cloud Computer Services in Ladson, SC

You have probably heard of the Cloud, but did you know that moving your network, storage, and servers to a virtual platform can mean substantial cost savings, increased security, improved disaster recovery, and automatic updates? ITS’ Cloud specialists will work closely with you to develop a migration strategy so that all of your on-premises data is safely and securely transitioned to the Cloud. With our ongoing support, your journey to the Cloud will be successful and seamless.

Cybersecurity

Data theft. Malicious viruses. Ransomware attacks. Whether you own a small business or a large enterprise, cyber attacks ruin hardworking entrepreneurs every day. Cybersecurity threats are serious, and ITS is serious about protecting your business from them. With ITS’ sophisticated network defense strategies, you can protect your organization, your employees, and your customers from any cybersecurity threat. Our cybersecurity computer solutions in Ladson, SC give you:
  • Comprehensive assessments of your network, to discover and correct vulnerabilities
  • Filtering tools that restrict employees from visiting questionable websites
  • Anti-malware software that finds and blocks harmful files before they breach your system
  • Email filters to help prevent phishing attacks and spam
  • Awareness and best practices training for your entire company
ITS also regularly updates your company’s antivirus software, firewalls, data breach tools, and more, so you can stress less and do what you do best – keeping your customers satisfied.

Additional Computer Services in Ladson, SC

If you are having IT issues but don’t see a solution to your problem on this page, don’t fret worry. Chances are, if you need IT assistance, we can help. We offer other services like Cabling & Racking, IT Vendor Management, vCIO Solutions, IT Backup and Disaster Recovery, Microsoft 365, IT Consulting and Strategy, and even Communication & Collaboration services for employees. Have questions? It would be our pleasure to speak with you at your convenience so that we can learn more about your business, industry, and needs. When you call, you won’t be talking to someone at a call center. You won’t be talking to someone only interested in selling you a new product. You will speak to an actual ITS employee who will treat you with respect and honesty. We don’t see you as a dollar sign; we see you as a person. And people always come before profits at ITS.

Latest News

10203: Service Center Support PT

Job Title: 10203: Service Center Support PT Job Requisition Number: RC348861 Locations: 9501 Industrial Center Dr Ladson, South Carolina 29456-3939 Time Type: Part Time Compensation: FXFUS_C Work Hours: 3:30 PM - 8:30 PM POSITION OVERVIEW: Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the s...

Job Title: 10203: Service Center Support PT
Job Requisition Number: RC348861
Locations:
9501 Industrial Center Dr
Ladson, South Carolina 29456-3939

Time Type: Part Time
Compensation: FXFUS_C

Work Hours: 3:30 PM - 8:30 PM

POSITION OVERVIEW:

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1.Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
2.Verify and complete required documentation and reports
3.Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
4.Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
5.Administer freight pick-up process, as required
6.Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
7.Make freight delivery appointments, as required
8.Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
9.Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
10.Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
11.Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
12.Comply with all applicable laws/regulations, as well as company policies/procedures
13.Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:
*High school diploma or GED
*Two years general office experience preferred
*One year customer service experience, preferred
*Previous transportation experience preferred
*Strong phone and interpersonal skills
*Ability to count and perform basic math, with or without a calculator
*Strong written and verbal communication skills
*Ability to comprehend the various FedEx service products to assist in determining customers' needs
*Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
*Typing/data entry skills
*Ten-key skills preferred
*PC experience with the ability to learn required computer systems/programs
*Demonstrated time management, organizational and multi-tasking skills
*Ability to handle confidential information
*Ability to follow instructions and complete required training
*Ability to work independently and/or as a team member
*Ability to work in a fast-paced team environment

WORKING CONDITIONS:
*Office/dock environment
*Fast-paced; deadline oriented
*Hours may vary due to operational needs

Job Family: FXF: OPS-OFFICE
Company: FedEx Freight

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FedEx Freight is an Equal Opportunity Employer, including disability and protected veteran.

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