Helping you get sleep

Business runs on data. Never lose yours. Why put your business at risk?

Hurricanes, fires, ransomware attacks, hard drive corruption and backup failure – today’s business has more disasters to worry about than you can count. Most businesses are unaware of the risks of an in-house network and the amount of days it takes to restore most backup solutions. If your server room floods, how long will it take you to restore backup? How long will it take to get your revenue generating employees access to the critical information they need to work? Unfortunately, most businesses are not prepared for this task and have not answered these questions.

CompleteCloud offers the solution by placing your data in a SSAE II data center that is redundantly mirrored at geographically disparate locations across the United States. Triple redundant power sources and bandwidth, your data goes into a facility that has never been down for 16 years and offers a guaranteed 99.999% uptime.

So what does all of this mean? Cloud technology offers your data protection against disaster and the ability to keep going during and after disaster striking. A great example of how this has played out is one of our private school customers that caught on fire over spring break. If they had been in a traditional in-house environment they would have lost all the servers and desktop equipment. Fortunately, no kids or staff were injured, but the board illustrated a need to have school that upcoming Monday. With only a location and power, our team provided all the workstations, internet, and networking equipment needed for them to be fully functional (much to the dismay of the kids) by Monday! – Not only was their data saved, but each teacher was able to access their desktops with full functionality all throughout the process with no equipment purchasing.

Helping you get Americans

100% US based help desk that answers 9/10 calls within 5 minutes.

CompleteCloud’s help desk is 24/7, 365 days of US-based support. When you call our help desk you will get a real American technician that picks up the phone 9/10 times within 5 minutes. Our US based support will never change, because we have Department of Defense vendors that have a requirement for only Americans to handle their data.

When you call, the person who gets on the phone is never a receptionist who redirects you. They are a tier 1 technician who will immediately begin working on your problem. This creates a streamlined and efficient approach to solving your problems.

Some of our “bragging statistics” include:

24/7 365 Help Desk Support

• Only 1% of all CompleteCloud users open a case in any given day
• 9 out of 10 calls are answered within 5 minutes by our support team
• 90% of all open cases are resolved within 30 minutes

On-Site Support

• Local Support Team in Charleston and Nationwide Field-Tech Network
• On-Site Support Service Level Agreement
• Less than .05% of users require on-site support annually

Helping you get safe

The most secure private cloud solution available.

We are proud to offer the most secure cloud service provided in the nation with specific direction towards enforcing your companies security and privacy regarding your applications and data. The fundamental building block of the CompleteCloud solution is security. We offer a private cloud solution specific to you and your business. You will never share that space with another company. Your servers sit in their own specific domain behind your own firewalls.

Our data centers have multi-layered physical and digital security measures in place. Equipped with video surveillance, 24/7 security guards, and biometric scanners monitoring your data center space, no unauthorized individuals will ever have access to your data.

Your data is stored on enterprise-grade hardware equipment that is traditionally unaffordable and unavailable to small businesses. When we host your critical data, you instantly upgrade your network to a safer and holistic solution. You will never have to upgrade these services from a capital standpoint. All of the security equipment and software that you need is included in the utility price model that CompleteCloud is based upon. We help ensure that you leverage every aspect of cyber security available to pass any compliance audits that your business will need down the road.

Helping you get plugged in

Let us pay and manage your internet

The goal of CompleteCloud is to eliminate any and all IT distractions to your business. Dealing with vendors and internet service providers takes away valuable time that you could use to further the production efforts of your company.

The CompleteCloud solution leverages key relationships with ISP’s to take those interactions off your day-to-day job duties. We will manage your relationships with ISP’s and we will even cover the costs of providing internet to your business by including it in your utility-based model. We are often able to upgrade your current service. We roll it right into the cost of CompleteCloud without a change in price for you and your team. We absolve the internet bill for you, manage it, and check in with internet providers when your business loses connectivity.

In the same vein, CompleteCloud will manage and provide vendor support to any business line applications that you need for operations. Specialty software and programs are vital to all business’. We don’t want you to spend valuable time dealing with vendors when they decide to update or patch your current software. To prevent that, the CompleteCloud Support Desk will work as your vCIO and navigate the relationships with your vendors for you to continue focusing on what you do best.

Helping you get anywhere

Get rid of your clunky VPN and access your fully operational desktop on any device and anywhere.

All over the country, business are identifying the incredible benefits that come with increased mobility for their employees. Mobility is a standard for staying connected with your team and customers. If you can’t access your desk are you hampered from being productive?

The CompleteCloud mobility solution enables your business to work from any space, from any device, at any time. If you have access to the internet you will be able to connect to your coworkers and customers from any airport, coffee shop, or off-site location. Your business’ efficiency will never be compromised due to inaccessibility.

We will improve the way that you work. Through enterprise-grade cloud mobility solutions, your business will thrive with greater collaboration, response times and a higher standard of technology performance. Access to file servers, applications, and shared databases are always available regardless of location and regardless of your LAN speed. The internet footprint provided by our solution is so small that latency will cease to be an issue for your company’s operations.

Benefits for your company:

• Fully customizable offline access to corporate data
• Greater employee engagement and satisfaction through site independence
• Productivity increases throughout your employee structure
• Optimized business workflow and collaboration, anytime and anywhere