5 Reasons why you should stop relying on break/fix support

August 30th, 2019
5 Reasons why you should stop relying on break/fix support

As businesses become increasingly reliant on modern technology, decision makers face some difficult choices as they tackle the challenges of innovation. To keep up in a rapidly evolving market, smaller companies often find themselves stretching their budgets beyond comfortable limits. For those still relying on the dated break/fix IT support model, the challenges are even greater because this type of support provides no visibility into future costs, which means less control over IT strategy.

Here’s why it’s time to move away from break/fix support and adopt a proactive model instead:

#1. No control over costs

When something goes wrong with your computers, you either try to fix it yourself or call in a technician. For smaller companies, which don’t have the necessary in-house expertise, the latter is the only option. Although having a break/fix support contract normally comes with a guarantee of speedy response time, there’s no telling how much it’s going to cost to resolve the problem. To make matters worse, some issues reveal other, more serious problems, and soon invoices will start piling up.

#2. Extended periods of downtime

For many companies, particularly those that primarily serve customers online or have remote workforces, unscheduled IT downtime can quickly lead to enormous costs. Today, customers are much less forgiving when it comes to problems like your website or payment system going down. When you’re relying on break/fix support as your only contingency, there’s no telling how long it will take to get things back up and running after a problem, even if you do have a guaranteed maximum response time.

#3. Lack of business-technology alignment

Modern technology is increasingly disruptive in that every new solution introduces both risks and opportunities. Business success depends on the abilities of decision makers to select and implement the right solutions, as well as maintain them. Without this alignment between IT and business needs, it becomes impossible for businesses to communicate and operate at maximum efficiency. A major problem with break/fix support is that it’s not a long-term solution. It’s a last resort and a stop gap at best. If, for example, your network is misconfigured from the start, you could face further downtime events.

#4. Poor task delegation

For most of us, calling technical support is the last thing we want to do. Business leaders often feel the same way, particularly when they know it’s going to cost a fortune. This makes apparently minor problems much more severe than they would normally be, since employees will end up trying to find workarounds or resolve issues that they’re not best-equipped to deal with. This approach leads to reduced productivity and morale while leaving everything open to human error. On the other hand, a proactive support model gives you access to the resources you need on demand, allowing your employees to stay focused on their jobs.

#5. Compromised security

If there’s one thing no modern business can afford to compromise on, it’s information security. Yet most businesses don’t discover data breaches until many months after they happen, long after any stolen records have been sold on the dark web. While there will always be situations where break/fix support may be necessary, relying on it as your first course of action is risky. By contrast, proactive support offers round-the-clock monitoring and management to identify issues like potential cyberattacks or possible system failures before they can become a problem.

Integrated Technology Services provides proactive technology support so that you can focus on what you do best — running your business! Call us today to schedule your complimentary network assessment.